Terms & Conditions
Last Updated: August 1, 2026
Overview
These Terms & Conditions (“Terms”) govern requests for, purchases of, bookings for, access to, and participation in Microverse Exploration, a private one to one online Session provided by Brain Backend Platform, LLC (“Company,” “we,” “us,” or “our”).
Microverse Exploration may be presented as part of Brain Backend Coaching.
A Session may be purchased by the individual who will participate or by a company or other organization for a named Participant. These Terms distinguish between the Purchaser who purchases or pays for the Session and the Participant who personally receives the Service. The Purchaser and Participant may be the same person or different persons.
A Purchaser agrees to the provisions applicable to the Purchaser by checking an acceptance box, signing or accepting an Order Form, submitting payment, confirming a booking, or otherwise affirmatively accepting these Terms.
A Participant agrees to the provisions applicable to the Participant by checking an acceptance box, electronically signing, confirming a booking through an affirmative acceptance step, or otherwise affirmatively accepting these Terms. A Participant must personally accept the Participant provisions before accessing or participating in a Session.
If an individual accepts these Terms or an Order Form on behalf of a company or other organization, that individual represents that they have authority to bind that entity.
Submitting an entry request alone does not create a booking, require payment, or require the Company to provide a Session.
Plain English Overview
Microverse Exploration is a private one to one online Session conducted through a live video connection.
A Session lasts approximately 60 minutes. It includes setup, a brief condition check, a designated 30 minute Core Period, and a brief close.
The format is intentionally low verbal. Once setup is complete, the Session does not ordinarily involve extended conversation, repeated questioning, personal analysis, interpretation, or the teaching of additional methods.
During the Core Period, the Participant remains fully awake, aware, and able to communicate. The Participant may notice changes in attention, perception, internal clarity, access to ideas, or other aspects of their own first person experience.
Individual experiences vary. No particular observation, reaction, effect, improvement, benefit, business result, performance change, or other outcome is promised or guaranteed.
Although the Service may be presented as part of Brain Backend Coaching, it is not conventional advice based coaching. It does not provide medical care, psychological treatment, diagnosis, therapy, crisis support, or health treatment.
The Participant remains in control throughout the Session. The Participant may pause or end the Core Period at any time by clearly saying “STOP.”
If an employer or other organization pays for a Session, the Participant’s Session remains private. Payment does not give the Corporate Purchaser a right to attend the Session, access its content, receive a report about the Participant’s experience, or control whether the Participant continues.
These Terms explain the roles of the Purchaser and Participant, Service boundaries, participation responsibilities, confidentiality, intellectual property protections, payment rules, refund and rescheduling conditions, liability limitations, and dispute resolution process.
1. Definitions
For purposes of these Terms:
- “Company” means Brain Backend Platform, LLC.
- “Service” means Microverse Exploration and the related administrative, scheduling, technical, purchasing, and participation processes provided by the Company.
- “Session” means one confirmed private one to one online Microverse Exploration appointment.
- “Core Period” means the designated portion of the Session, ordinarily lasting approximately 30 minutes, during which the Participant remains seated, awake, aware, and able to communicate.
- “First Entry” means the first Microverse Exploration Session available to an eligible first time Participant.
- “Standard Private Entry” means a subsequent private Session that may be available to a Participant who has completed First Entry.
- “Participant” means the individual who is approved, booked, or invited to personally receive and participate in the Service. A Participant must be a natural person.
- “Purchaser” means the person or entity that purchases, pays for, or agrees to pay for a Session. The Purchaser may be the Participant or a Corporate Purchaser.
- “Corporate Purchaser” or “Sponsor” means a company, employer, partnership, organization, or other legal entity that purchases, pays for, arranges, or agrees to pay for a Session for a Participant.
- “Corporate Session Credit” means a prepaid unit purchased and held by a Corporate Purchaser and redeemable toward a Session for an eligible and approved Participant, subject to these Terms, any applicable Order Form, availability, and Company approval. One Corporate Session Credit is required for a First Entry, and two Corporate Session Credits are required for a Standard Private Entry, unless an accepted Order Form expressly states otherwise. A Corporate Session Credit is not a confirmed booking and does not guarantee approval or availability.
- “Authorized Representative” means an individual who has authority to accept these Terms, approve an Order Form, or make a purchase on behalf of a Corporate Purchaser.
- “Order Form” means a Company issued proposal, invoice, checkout page, payment link, booking confirmation, statement of work, or other written document that identifies a particular purchase or booking and is accepted by the applicable Purchaser.
- “Session Host” means the person authorized by the Company to conduct a Session.
An employer that only reimburses a Participant after the Participant personally purchases a Session does not become a Corporate Purchaser or a party to these Terms solely because it provides reimbursement.
2. Service Description
The Company provides Microverse Exploration as a private one to one online Session conducted through a live video connection.
Each Session lasts approximately 60 minutes and ordinarily includes:
- Approximately 15 minutes for setup, technical confirmation, environmental preparation, and a brief condition check
- A designated 30 minute Core Period
- Approximately 15 minutes for closing and completion of the Session
Actual timing may vary slightly depending on technical, environmental, or participation conditions.
The Service uses a structured, intentionally low verbal format. Following setup, the Company does not ordinarily provide extended conversation, repeated questions, advice, personal analysis, interpretation, or curriculum based instruction during the Core Period.
The Participant remains fully awake, aware, and able to communicate throughout the Session.
During the Core Period, a Participant may notice subjective changes in attention, perception, internal clarity, access to ideas, or other aspects of first person experience. The nature, intensity, timing, and presence of any such experience may differ between Participants and between Sessions.
The Company provides the Session format, structure, and participation conditions. The Company does not control, interpret, diagnose, validate, or assign meaning to the Participant’s experience.
References on the Company’s website to “charge,” “charging,” “Core Charge,” or related language describe the intended Service format and Participant facing concept. They do not mean that the Service uses a medical device, substance, medication, or medical treatment.
No specific observation, reaction, effect, improvement, benefit, business result, performance change, or other outcome is promised or guaranteed.
3. What the Service Is Not
The Service is not:
- Medical care
- Psychological or psychiatric treatment
- Psychotherapy
- Diagnosis or clinical assessment
- Health or therapeutic treatment
- Emergency or crisis support
- Substance assisted practice
- Religious or spiritual guidance
- Hypnosis
- Meditation instruction
- Cognitive rehabilitation
- Treatment for a sleep, neurological, psychological, emotional, cognitive, or physical condition
Although the Service may be presented as part of Brain Backend Coaching, it does not provide conventional advice based coaching, counseling, mentoring, consulting, ongoing personal analysis, or curriculum based training during the Core Period.
The Service does not diagnose, treat, cure, prevent, or manage any medical, neurological, psychological, psychiatric, emotional, cognitive, sleep related, or physical condition.
The Service is not a substitute for care or advice from a licensed medical, psychological, psychiatric, legal, financial, or other qualified professional.
If a Participant has a medical, neurological, psychological, psychiatric, or emergency concern, the Participant should consult an appropriately licensed professional. If a Participant is experiencing an emergency or crisis, the Participant should contact local emergency services or an appropriate crisis support provider.
4. Eligibility
Participants must be at least 20 years old.
By requesting, booking, accepting, accessing, or participating in a Session, the Participant represents that the Participant meets the minimum age requirement.
A Participant should not participate if the Participant is experiencing an acute medical, neurological, psychological, psychiatric, emotional, or physical crisis or condition that may make participation inappropriate.
A Participant must not participate while under the influence of alcohol, sedatives, recreational drugs, or any substance that may impair alertness, awareness, judgment, or communication.
The Participant must be able to:
- Remain awake and aware
- Understand and follow basic participation instructions
- Communicate clearly when necessary
- Independently decide whether to continue
- Clearly say “STOP” if the Participant wishes to pause or end the Core Period
The Company does not conduct medical evaluations, psychological assessments, psychiatric assessments, or background checks.
Acceptance of a request, payment by a Purchaser, or confirmation of a booking does not constitute a medical, psychological, or professional determination that the Service is appropriate for the Participant.
The Participant remains responsible for deciding whether participation is appropriate for the Participant. A Corporate Purchaser may not make this decision for the Participant.
The Company may refuse, postpone, discontinue, or terminate a Session if it determines, in its discretion, that:
- Eligibility requirements have not been met
- The Participant cannot remain awake, aware, or able to communicate
- The Participant appears impaired
- Participation may be inappropriate
- The required conditions cannot be maintained
- The Session cannot be conducted safely or properly
5. Requests, Booking & Payment
5.1 Entry Requests
A first time Participant may be required to submit an entry request before receiving scheduling or payment instructions.
A Corporate Purchaser may contact the Company about purchasing a Session for a proposed Participant. The Company may still require the proposed Participant to submit information or communicate directly with the Company before acceptance.
Submitting a request:
- Does not require payment
- Does not create a confirmed booking
- Does not guarantee acceptance of the Participant or Purchaser
- Does not require the Company to provide a Session
- Does not create an ongoing coaching, advisory, fiduciary, employment, or professional relationship
The Company may accept or decline any request in its discretion, subject to applicable law.
If a request is accepted, the Company may send scheduling and payment instructions to the Participant, Purchaser, Authorized Representative, or other contact identified in the request, as appropriate.
5.2 Purchaser Acceptance
A Purchaser may accept the commercial and payment provisions of these Terms by checking an acceptance box, signing or accepting an Order Form, submitting payment, confirming a booking, or otherwise affirmatively accepting these Terms.
An individual accepting on behalf of a Corporate Purchaser represents and warrants that:
- The individual is an Authorized Representative
- The Corporate Purchaser has approved the purchase
- The information supplied for billing and booking is accurate
- The Corporate Purchaser agrees to pay all amounts identified in the applicable Order Form
- The Corporate Purchaser will comply with the provisions of these Terms that apply to a Purchaser or Corporate Purchaser
If the individual does not have authority to bind the Corporate Purchaser, the individual must not accept an Order Form or submit payment on that entity’s behalf.
5.3 Participant Acceptance
The purchase of a Session by a Corporate Purchaser does not, by itself, bind the proposed Participant or require the proposed Participant to participate.
Before participating, each Participant must personally:
- Receive or have access to these Terms
- Review and affirmatively accept the provisions applicable to the Participant
- Confirm that the Participant meets the eligibility requirements
- Voluntarily agree to participate
A Corporate Purchaser or Authorized Representative may not accept the Participant’s eligibility, safety, privacy, or voluntary participation provisions on the Participant’s behalf.
If a proposed Participant does not accept these Terms, does not meet the eligibility requirements, or chooses not to participate, no Session will be confirmed for that person.
A Corporate Purchaser may submit payment for one or more Corporate Session Credits before a proposed Participant has accepted the Participant provisions of these Terms. Payment does not bind the proposed Participant, does not confirm a Session, and does not require the proposed Participant to participate.
If a proposed Participant declines, is determined to be ineligible, is not approved by the Company, or does not accept the Participant provisions before booking confirmation, the Corporate Purchaser may designate another proposed Participant. Each proposed Participant must independently satisfy all request, eligibility, and acceptance requirements, and the Company retains discretion to approve or decline each proposed Participant, subject to applicable law.
No refund is owed solely because a proposed Participant declines, is ineligible, is not approved, or does not accept the Participant provisions. The amount paid remains available as one or more unexpired Corporate Session Credits that the Corporate Purchaser may use toward Sessions for eligible and approved Participants.
Unless an accepted Order Form expressly states another period, each Corporate Session Credit expires 12 months after the payment confirmation applicable to that credit. After expiration, an unused Corporate Session Credit is non-refundable except where applicable law requires otherwise.
These provisions apply only before booking confirmation. After booking confirmation, Section 6, Section 12, the Refund and Rescheduling Policy, and any applicable Order Form control.
5.4 Booking Confirmation
A Session is confirmed only after:
- The Participant’s request has been accepted, where acceptance is required
- The applicable Purchaser has accepted these Terms and any applicable Order Form
- The required payment has been received, or the Company has approved other written payment arrangements
- The Participant has personally accepted the Participant provisions of these Terms
- The Company has issued written booking confirmation
An invitation to schedule, a proposed time, an invoice, an unpaid checkout link, an accepted entry request, or payment without Participant acceptance does not by itself create a confirmed Session.
5.5 Payment
The Purchaser is responsible for all charges identified before purchase or in the applicable Order Form.
Payment is required to confirm a booking unless the Company agrees otherwise in writing.
Payments may be made by credit card, ACH transfer, wire transfer, or another payment method stated in the applicable Order Form or payment instructions. Card payments and certain other payments may be processed through Stripe or another third party payment provider. The Company does not store full credit card information.
Payment is considered received only when cleared funds in the full invoiced amount have been credited to the Company’s designated account. The Purchaser is responsible for any sending bank, intermediary bank, currency conversion, or similar charges.
Payment providers may collect and process information under their own terms and privacy policies.
Any financing, installment, or payment plan option offered at checkout is provided by the relevant third party provider and is subject to that provider’s terms, approval process, fees, and policies.
Cryptocurrency is not accepted unless the Company expressly agrees otherwise in writing.
5.6 Corporate Purchases
The Company may accept direct payment from a Corporate Purchaser under an accepted Order Form or other written arrangement.
Unless an accepted Order Form expressly states otherwise, a Corporate Purchaser may purchase one or more Corporate Session Credits and may designate eligible proposed Participants before booking confirmation. One Corporate Session Credit is required for one First Entry, and two Corporate Session Credits are required for one Standard Private Entry. Multiple unexpired Corporate Session Credits held by the same Corporate Purchaser may be combined to satisfy the two credit requirement for a Standard Private Entry. The required number of credits is determined by the applicable Participant’s prior completion status, not by whether the Corporate Purchaser is making its first purchase. The Corporate Purchaser does not purchase ownership of any Session, any Participant’s experience, any Company method, or any guaranteed result.
A Corporate Purchaser is not entitled to:
- Attend or observe the Session
- Require another person to be present
- Record or obtain a recording of the Session
- Receive the content of the Session
- Receive the Participant’s statements, observations, reactions, or subjective experience
- Receive an assessment, score, diagnosis, evaluation, or performance report
- Direct how the Session is conducted
- Require the Participant to continue or waive the right to say “STOP”
- Copy, reproduce, teach, reverse engineer, or commercially exploit the Service
The Service is not designed or provided as an employee assessment, monitoring tool, medical evaluation, psychological evaluation, or guaranteed indicator of employee or business performance. The Company does not provide the Corporate Purchaser with a score, diagnosis, assessment, recommendation, or employment related conclusion concerning the Participant.
Unless the Participant separately gives specific written authorization and the Company agrees in writing, the Corporate Purchaser receives only the limited administrative information described in Section 8.3.
The Corporate Purchaser must not submit medical, psychological, psychiatric, health, or other sensitive information about a proposed Participant unless the Participant has authorized that disclosure and the Company has specifically requested the information. The Company does not require a Corporate Purchaser to assess a Participant’s medical or psychological suitability.
Payment by a Corporate Purchaser does not create an employment, agency, partnership, joint venture, fiduciary, or professional advisory relationship between the Company and the Corporate Purchaser.
5.7 Prices
The applicable price will be displayed before payment or stated in the applicable Order Form.
Prices may be changed at any time without prior notice. A price change applies only to future purchases and does not change the price of a purchase already accepted by the Company.
For a self paid purchase, unless otherwise stated in an Order Form, payment covers only the specific private one to one Session identified before payment. For a corporate purchase, the applicable Order Form or checkout information will state the number of Corporate Session Credits purchased, the price per credit, and the total price. One Corporate Session Credit is required for a First Entry, and two Corporate Session Credits are required for a Standard Private Entry, unless an accepted Order Form expressly states otherwise. A purchase does not include a subscription, continuing program, guaranteed future availability, or a guaranteed right to purchase or book additional Sessions.
Completion of First Entry does not guarantee acceptance for a Standard Private Entry or any future Service.
6. Transfer Policy
Bookings are personal to the confirmed Participant and are not automatically transferable.
Neither a Participant nor a Purchaser may:
- Resell a booking
- Auction a booking
- Divide one booking between multiple people
- Share a Session between multiple Participants
- Assign a booking for commercial use
- Use a booking to provide or reproduce a competing or derivative service
Before booking confirmation, a Corporate Purchaser may ask to designate or substitute another proposed Participant. After booking confirmation, a Purchaser or Participant may ask to transfer the booking to another proposed Participant. The Company may approve or decline any designation, substitution, or transfer in its discretion.
Every proposed replacement Participant must independently meet all eligibility and participation requirements, complete any required entry request, and personally accept these Terms.
A designation, substitution, or transfer is not effective unless confirmed by the Company in writing.
A preconfirmation designation or substitution does not create an additional Session, reset any payment date, change the number of Corporate Session Credits required for the applicable Participant, or extend any applicable Corporate Session Credit expiration date.
Approval of a designation, substitution, or transfer does not extend any refund deadline, guarantee availability, or create a right to an additional Session.
7. Participant Responsibilities & Control
The Participant is responsible for:
- Joining from a quiet, private, and uninterrupted environment
- Ensuring that no other person is present unless approved in advance by the Company
- Using a stable chair or other suitable seated position
- Maintaining appropriate lighting
- Ensuring a stable internet connection
- Using a functioning device capable of live video and audio
- Keeping the camera and microphone available as required
- Joining the Session on time
- Remaining fully awake, aware, and able to communicate
- Avoiding alcohol, sedatives, recreational drugs, and impairing substances
- Following basic technical, environmental, and participation instructions
- Informing the Company if the Participant is unable or unwilling to continue
- Avoiding driving, operating machinery, or participating from an unsafe location
The Participant remains in control throughout the Session.
The Participant may pause or end the Core Period at any time by clearly saying “STOP.”
If the Participant says “STOP,” the Company will stop the Core Period. The Company may briefly communicate with the Participant as reasonably necessary to close the Session.
The Participant is not required to explain why the Participant wishes to stop.
Stopping the Core Period does not extend the scheduled appointment and does not automatically create eligibility for a refund, replacement Session, credit, or rescheduling.
The Company may also stop the Core Period or end the Session if it believes the Session cannot continue appropriately.
No Purchaser, employer, manager, colleague, family member, or other person may require a Participant to begin or continue a Session, prevent the Participant from saying “STOP,” or override the Company’s decision to pause or end a Session.
8. Recording, Confidentiality & Intellectual Property
8.1 No Company Recording
The Company does not record, download, export, save, or retain the content of the Session.
The Company may use a Company-approved live captioning or real-time translation feature built into the approved video conferencing platform solely to facilitate live communication during the Session. Temporary captions or translations may be displayed during the Session but are not downloaded, copied, exported, saved, or retained by the Company after the Session.
No audio recording, video recording, screen recording, screenshot, image capture, or post-Session transcript is created or retained by the Company.
Administrative information, including entry request information, booking details, payment confirmation, technical communications, acceptance records, and voluntary feedback, may be processed in accordance with the Company’s Privacy Policy.
8.2 Recording and Observation Prohibited
Except as expressly authorized by the Company under this Section, the Participant, Purchaser, Corporate Purchaser, and any person acting for them may not record, photograph, screenshot, capture, reproduce, transcribe, livestream, observe, or distribute any part of the Session.
This prohibition includes:
- Audio or video recordings
- Screen recordings
- Screenshots or photographs
- Saved, downloaded, exported, or retained automated or AI generated transcripts
- Real time streaming
- Captures of the Session environment
- Captures of operational, structural, technical, or procedural details
No person may allow another individual, external application, automated tool, AI assistant, meeting bot, recording service, or transcription system to access, observe, or capture the Session. This prohibition does not apply to a Company-approved live captioning or real-time translation feature built into the approved video conferencing platform and used solely to facilitate live communication, provided that the feature does not record, download, export, save, or retain Session content after the Session. A Participant may use such an approved built-in feature but may not introduce any external interpreter, bot, application, or service without the Company’s prior written approval.
8.3 Participant Confidentiality and Corporate Purchaser Information
Payment by a Corporate Purchaser does not give the Corporate Purchaser access to the content of the Session.
The Company will not disclose any of the following to a Corporate Purchaser without the Participant’s prior specific written authorization:
- Statements made by the Participant during the Session
- The Participant’s observations, reactions, sensations, thoughts, emotions, images, impressions, or subjective experience
- The Company’s observations about the Participant during the Session
- The Participant’s reasons for saying “STOP” or ending the Session
- Any perceived effect, benefit, lack of effect, or outcome
- Any substantive Session content or Session detail
Unless otherwise agreed in writing before the Session, the Company may provide the Corporate Purchaser only with administrative information reasonably necessary to manage the purchased Service, including:
- Whether a proposed Participant accepted or declined the invitation to proceed
- Whether a Session is scheduled, completed, cancelled, rescheduled, or not attended
- Payment, invoice, receipt, credit, refund, and booking information
- A brief general description of the Service that does not disclose Session content
The Company may require the Participant’s authorization before sharing administrative information when required by applicable law or the Company’s Privacy Policy.
The Participant may give specific written authorization for the Company to share additional information with a Corporate Purchaser. The authorization must identify what information may be shared and may be withdrawn prospectively by the Participant in writing. The Company may decline a requested disclosure even if the Participant authorizes it.
The Company may disclose information when required by applicable law, a valid court order, subpoena, or other binding legal process, or when reasonably necessary to address an imminent or likely risk of serious harm, subject to applicable law.
Nothing in these Terms requires a Participant to disclose substantive Session content to a Corporate Purchaser. These Terms do not regulate or alter any separate employment agreement, reimbursement policy, or internal policy that may exist between the Participant and the Corporate Purchaser. The Company is not responsible for monitoring or enforcing any separate obligation between them.
8.4 Participant’s Personal Experience
A Participant may describe the Participant’s own personal experience in general terms.
Nothing in these Terms prevents a Participant from privately reflecting on the experience or stating an honest personal opinion about the Service.
However, the Participant may not disclose operational, technical, procedural, structural, or configuration details in a manner that could reasonably enable another person to reproduce, imitate, teach, sell, or provide the Service.
8.5 Company Intellectual Property
All nonpublic methods, structures, procedures, formats, configurations, scripts, terminology, operational details, technical details, preparation systems, and Session materials used by the Company are proprietary to the Company or its licensors.
The Participant, Purchaser, and Corporate Purchaser may not:
- Copy or reproduce them
- Publish or distribute them
- Teach or demonstrate them
- Sell or license them
- Reverse engineer them
- Use them to create a competing or derivative service
- Assist another person in reproducing or commercially exploiting them
The Company’s names, logos, trademarks, service names, website content, designs, and written materials may not be used without prior written permission except as permitted by law.
Purchasing a Session does not transfer any intellectual property right or grant a license except the limited, personal, nontransferable right for the confirmed Participant to participate in the confirmed Session.
8.6 Personal Information
The Company handles personal information in accordance with its Privacy Policy.
If there is a conflict between this section and the Privacy Policy concerning the collection, use, retention, or disclosure of personal information, the Privacy Policy controls for that issue.
9. Personal Experience & Reactions
The Company structures the Session conditions, but does not promise, guide, control, interpret, or guarantee any particular physical, emotional, perceptual, cognitive, or subjective experience.
Experiences may vary.
A Participant may notice:
- Changes in attention
- Changes in perception
- Changes in internal clarity
- Thoughts or emotions
- Images or impressions
- Physical sensations
- Changes in access to ideas
- No noticeable change
- An experience different from what the Participant expected
Any experience the Participant notices remains the Participant’s own subjective experience.
The Company does not diagnose, evaluate, interpret, validate, explain, or assign meaning to any experience.
The Company does not guarantee that a Participant or Purchaser will receive improved sleep, concentration, clarity, judgment, creativity, performance, decision making, productivity, leadership, business performance, employee performance, return on investment, or any other particular benefit.
The Participant is responsible for deciding how, whether, and to what extent to rely on or act upon anything experienced during or after the Session.
The Participant should not make medical, legal, financial, safety critical, employment, or other high stakes decisions solely on the basis of a subjective Session experience.
10. Interruptions & Technical Limitations
Online Sessions depend on internet access, functioning devices, electricity, video conferencing platforms, and suitable Participant conditions.
The Company is not responsible for interruptions, delays, reduced Session time, or inability to complete a Session caused by:
- Internet instability
- Participant device failure
- Local power failure
- Participant side audio or video problems
- Failure to join on time
- Background noise
- The presence of another person
- Environmental interruptions
- An unsuitable or unsafe setting
- Failure to follow preparation instructions
- Third party platform outages
- Payment provider outages
- Events outside the Company’s reasonable control
If an interruption or inability to complete the Session is caused by the Participant’s environment, device, internet connection, late arrival, conduct, or other Participant side condition, the Company is not required to extend the Session or provide a refund, credit, replacement Session, or rescheduling.
If a material disruption originates from the Company’s systems or conduct, the Company may provide a reasonable remedy. Depending on the circumstances, the remedy may include rescheduling the affected portion or providing a replacement Session.
The Company determines the appropriate remedy in good faith, subject to applicable law.
11. Liability & Disclaimers
11.1 Voluntary Participation
The Participant voluntarily chooses whether to request, book, access, begin, continue, and complete the Service.
The Participant remains responsible for the decision to participate and for determining whether the Service is appropriate for the Participant.
The purchase or recommendation of a Session by a Corporate Purchaser does not reduce the Participant’s control or transfer the Participant’s decision to the Corporate Purchaser.
11.2 No Guaranteed Outcome
The Company does not promise or guarantee any particular:
- Observation
- Reaction
- Experience
- Sensation
- Effect
- Improvement
- Benefit
- Performance change
- Cognitive change
- Emotional change
- Physical change
- Employee outcome
- Business result
- Return on investment
- Result
- Outcome
The Service provides a structured live Session format. It does not provide a guaranteed or standardized result.
A statement describing the Service’s intended purpose, format, focus, possible Participant experience, or possible organizational relevance does not constitute a guarantee that a Participant, Purchaser, or Corporate Purchaser will receive a particular outcome.
11.3 No Professional Relationship
The Service does not create a doctor patient, therapist client, psychologist client, attorney client, financial adviser client, fiduciary, employment, employee assessment, or other licensed or regulated professional relationship.
No communication from the Company should be understood as medical, psychological, psychiatric, legal, financial, human resources, employment, or other regulated professional advice.
11.4 Allocation of Responsibility
To the extent permitted by law, the Participant accepts responsibility for:
- The voluntary decision to participate
- The Participant’s environment and equipment
- Compliance with participation requirements
- The Participant’s personal interpretation of the experience
- Any decision the Participant makes after the Session
- Any action the Participant takes or does not take based on the experience
To the extent permitted by law, the Purchaser accepts responsibility for:
- The decision to purchase the Service
- Obtaining internal approval and purchase authority
- Providing accurate billing and booking information
- Paying all agreed charges
- Using only the limited administrative information permitted under these Terms
- Not treating the Service as an employee assessment, medical service, or guaranteed business intervention
11.5 Limitation of Liability
To the maximum extent permitted by applicable law, the Company’s total aggregate liability to the Participant and Purchaser, collectively, for all claims arising out of or relating to a particular Session will not exceed the amount actually paid to the Company for that Session by or on behalf of the Purchaser.
To the maximum extent permitted by law, the Company and its owners, officers, employees, contractors, representatives, Session Hosts, and service providers will not be liable for:
- Indirect damages
- Incidental damages
- Special damages
- Consequential damages
- Exemplary or punitive damages
- Lost income
- Lost profits
- Lost opportunity
- Lost business
- Lost data
- Reputational damage
- Employment or personnel decisions
- Business interruption
- Failure to obtain a return on investment
- Dissatisfaction or disappointment
- Perceived lack of results
- Subjective discomfort, confusion, or emotional response
- Participant side technical or environmental failures
- Decisions based on a Participant’s or Purchaser’s interpretation of the experience
These limitations apply regardless of the legal theory asserted and even if the possibility of such damages was communicated in advance.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or any other liability that applicable law prohibits the Company from limiting.
12. Refunds & Rescheduling
Refunds and rescheduling are governed by the Company’s Refund and Rescheduling Policy, which is incorporated into these Terms by reference, together with any booking specific terms stated in an applicable Order Form.
Unless a different rule is clearly displayed and accepted before payment, a refund may be requested only when:
- The request is submitted within 72 hours after payment
- The request is received more than 24 hours before the scheduled Session start time
Both conditions must be satisfied.
Before a Session is confirmed, a Corporate Purchaser holding one or more unconfirmed Corporate Session Credits may request a refund only within 72 hours after the applicable payment confirmation, subject to nonrecoverable payment processing fees. After that 72 hour period, the Corporate Session Credits are non-refundable but remain usable by the Corporate Purchaser toward Sessions for eligible and approved Participants until the applicable credits expire. Once a Session is confirmed using one or more Corporate Session Credits, the two conditions above apply as they do to any other Purchaser.
If a confirmed Session uses multiple Corporate Session Credits with different payment confirmation times, the 72 hour condition must be satisfied separately for every credit used for that Session. If any credit used for the Session does not satisfy that condition, the Session is not eligible for a Purchaser-requested cash refund, except as otherwise provided in the Refund and Rescheduling Policy, an accepted Order Form, or applicable law.
For a self paid Session, the Participant as Purchaser may request an eligible refund.
For a Session paid for by a Corporate Purchaser, the Corporate Purchaser or its Authorized Representative may request an eligible refund. A Participant may notify the Company that the Participant will not participate, but the Company may require confirmation from the Corporate Purchaser before issuing or redirecting funds.
Any approved refund will be issued to the original Purchaser through the original payment method or another method agreed in writing with the original Purchaser. Payment by a Corporate Purchaser does not give the Participant a right to receive the refund personally.
Payment processing fees and other nonrecoverable third party transaction fees are not refundable.
Refund requests submitted after the 72 hour period or within 24 hours of the scheduled Session start time are not eligible for a refund, except where otherwise required by law.
Failure to attend, late arrival, Participant side technical failure, an unsuitable environment, failure to meet participation conditions, or voluntarily ending the Core Period does not automatically create eligibility for a refund.
Rescheduling requests may be submitted by the Participant or Purchaser and are subject to the Refund and Rescheduling Policy, any applicable Order Form, and availability. Submitting a rescheduling request does not guarantee approval or the availability of a preferred date or time.
If a Participant cancels, declines, does not attend, or requests rescheduling for a Corporate Purchaser paid Session, the Company may disclose the resulting administrative booking status to the Corporate Purchaser under Section 8.3, but will not disclose the Participant’s substantive reasons or Session content.
If there is a conflict among these Terms, the Refund and Rescheduling Policy, and an Order Form regarding a refund or rescheduling issue, Section 16.4 determines which document controls, except where applicable law requires otherwise.
13. Governing Law & Dispute Resolution
13.1 Governing Law
These Terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to conflict of law principles, except to the extent that federal law or the mandatory law of another jurisdiction applies.
13.2 Informal Dispute Notice
Before beginning arbitration, a party must send the other party a written notice describing:
- The party’s name and contact information
- The nature of the dispute
- The relevant request, Order Form, booking, payment, or Session
- The relief requested
Notices to the Company must be sent to:
Email: legal@brainbackend.com
The parties will have 30 days after receipt of the notice to attempt to resolve the dispute informally.
If the dispute has not been resolved after 30 days, a party may begin arbitration.
13.3 Binding Arbitration
Except for claims eligible for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, a request, an Order Form, a booking, payment, or participation in a Session will be resolved through binding arbitration administered by the American Arbitration Association (“AAA”).
For a dispute between the Company and an individual Participant or individual Purchaser acting primarily in a personal or consumer capacity, the arbitration will be conducted under the applicable AAA Consumer Arbitration Rules and Mediation Procedures if those rules apply.
For a dispute between the Company and a Corporate Purchaser arising from a corporate purchase, Order Form, invoice, or business relationship, the arbitration will be conducted under the applicable AAA Commercial Arbitration Rules and Mediation Procedures.
If the parties disagree about which AAA rules apply, the AAA or the arbitrator will determine the applicable rules.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Arbitration may be conducted remotely by video, telephone, or written submissions unless the arbitrator determines that another format is necessary or the parties agree otherwise.
Arbitration fees will be allocated in accordance with the applicable AAA rules and applicable law.
13.4 Small Claims Court
A party may bring an eligible claim in small claims court instead of arbitration, provided that the claim remains in small claims court and proceeds only on that party’s own behalf.
13.5 Claims Brought Only on a Party’s Own Behalf
Each party agrees to bring claims only on its own behalf. A Corporate Purchaser may not bring a claim on behalf of a Participant, and a Participant may not bring a claim on behalf of a Corporate Purchaser, unless applicable law expressly permits otherwise and that right cannot be waived.
To the maximum extent permitted by law, no party may participate in a:
- Class action
- Collective action
- Consolidated action without the written agreement of all affected parties
- Representative action
- Private attorney general action brought on behalf of others
An arbitrator may award relief only to the party seeking relief and only to the extent necessary to resolve that party’s claim.
13.6 Jury Trial Waiver
To the extent permitted by law, each party waives the right to a trial by jury for disputes covered by this arbitration agreement.
13.7 Injunctive Relief
Nothing in this section prevents a party from seeking temporary or preliminary injunctive relief from a court of competent jurisdiction when necessary to protect confidential information, intellectual property, proprietary Service details, or the integrity of the arbitration process while arbitration is pending.
14. Force Majeure
The Company is not liable for failure, interruption, or delay in providing the Service when caused by events beyond its reasonable control.
Such events may include:
- Natural disasters
- Severe weather
- Fire
- War
- Terrorism
- Civil unrest
- Government action
- Changes in law
- Labor disputes
- Illness
- Medical or family emergency
- Power failure
- Internet failure
- Platform outage
- Cybersecurity incident
- Payment provider failure
- Transportation interruption
- Other events beyond the Company’s reasonable control
If a force majeure event prevents the Company from providing a confirmed Session, the Company may reschedule the Session, provide a credit, issue a refund to the original Purchaser, or provide another reasonable remedy, depending on the circumstances and applicable law.
15. Right to Refuse Service
The Company may refuse, postpone, discontinue, or terminate the Service or a purchasing relationship if:
- A Participant, Purchaser, or Corporate Purchaser violates these Terms or an applicable Order Form
- Eligibility requirements are not met
- Information provided by a Participant or Purchaser is materially false or misleading
- A Participant or Purchaser is disruptive, abusive, threatening, unlawful, or inappropriate
- A Participant cannot remain awake, aware, or able to communicate
- A Participant appears to be under the influence of alcohol, sedatives, recreational drugs, or another impairing substance
- The required technical or environmental conditions are not present
- An unauthorized person is present
- Recording, observation, or transcription is attempted
- A Corporate Purchaser attempts to obtain confidential Session content or control the Participant’s participation
- Required payment is not made
- The Company determines that the Session cannot be conducted safely or appropriately
- Continuing the Session or purchasing relationship could expose the Participant, Purchaser, Company, Session Host, or another person to unreasonable risk
If the Service is refused or terminated because of Participant or Purchaser conduct, impairment, false information, ineligibility, nonpayment, or violation of these Terms, the Company is not required to provide a refund, credit, replacement Session, or rescheduling, except where required by law or expressly stated in an applicable Order Form.
The rejection or ineligibility of a proposed Participant before booking confirmation does not forfeit any otherwise valid and unexpired Corporate Session Credits. Section 5.3 controls how a Corporate Purchaser may designate another proposed Participant in that circumstance.
16. Modifications, Notices & General Terms
16.1 Modifications
The Company may update these Terms from time to time.
Updated Terms apply to future requests, purchases, and bookings once posted on the Company’s website.
The Terms in effect when an Order Form is accepted or a booking is confirmed apply to that purchase or booking unless:
- A change is required by law
- A change is necessary to address a security or safety issue
- The Company and the affected Purchaser or Participant agree otherwise in writing
A material change will not retroactively reduce a confirmed refund or payment right unless required by law.
16.2 Notices
Official notices may be sent to the email address provided by the Participant, Purchaser, or Authorized Representative when submitting a request, accepting an Order Form, making a purchase, or confirming a booking.
Each Participant and Purchaser is responsible for:
- Providing an accurate email address
- Monitoring that email address
- Checking spam or filtered folders
- Informing the Company if contact information changes
A notice sent by email is considered delivered when sent, unless the sender receives a delivery failure notification, except where applicable law requires another method or time of delivery.
16.3 Entire Agreement
These Terms, the Privacy Policy, the Refund and Rescheduling Policy, the accepted Order Form, the confirmed booking information, the Participant’s acceptance, and any additional terms expressly accepted in writing form the entire agreement among the Company and the applicable Purchaser and Participant regarding the relevant Service.
They replace prior discussions, communications, purchase requests, or representations concerning the same purchase or booking, except for representations that applicable law does not permit the Company to exclude.
A purchase order, vendor form, procurement portal term, reimbursement policy, or other document issued by a Purchaser does not modify these Terms or bind the Company unless the Company expressly agrees to the specific modification in writing.
16.4 Order of Control
If the documents forming the agreement conflict:
- An Order Form issued by the Company and accepted by the Corporate Purchaser through signature, electronic acceptance, or payment controls the specific price, number and price of Corporate Session Credits, number of Sessions, applicable credit redemption requirements, invoicing terms, payment schedule, named Participant, and any booking specific commercial term stated in that Order Form.
- The Refund and Rescheduling Policy controls refund and rescheduling issues unless an accepted Order Form expressly states a different rule for the specific corporate purchase
- The Privacy Policy controls the collection, use, retention, and disclosure of personal information
- The Participant facing provisions of these Terms control eligibility, voluntary participation, safety, Session conduct, recording, and the Participant’s right to stop
- These Terms control all other general Service and relationship issues
16.5 Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law.
An invalid or unenforceable provision will be modified only to the minimum extent necessary to make it enforceable while preserving its original purpose as closely as possible.
16.6 No Waiver
Failure by the Company to enforce any provision of these Terms does not waive the right to enforce that provision later.
A waiver is effective only if made in writing by an authorized representative of the party granting the waiver.
16.7 Assignment
A Participant may not assign the Participant’s rights or obligations under these Terms.
A Purchaser may not assign an Order Form or its rights or obligations under these Terms without the Company’s prior written consent.
The Company may assign these Terms or an Order Form in connection with a merger, acquisition, reorganization, sale of assets, change of control, or transfer of the Service, subject to applicable law.
16.8 No Third Party Beneficiaries
These Terms do not create rights for any person or entity other than the Company, the Purchaser that accepts the applicable purchase terms, and the Participant who personally accepts the Participant provisions.
The Company’s owners, officers, employees, contractors, representatives, Session Hosts, and service providers may rely on provisions that expressly protect them.
An employer that only reimburses a self paying Participant is not a party or third party beneficiary solely because it provides reimbursement.
16.9 Independent Parties
The parties are independent contracting parties. These Terms do not create a partnership, joint venture, franchise, agency, fiduciary, employment, or other special relationship among the Company, Purchaser, Corporate Purchaser, or Participant.
16.10 Electronic Acceptance
Electronic signatures, acceptance boxes, electronic payments, and electronic acceptance of an Order Form or these Terms have the same effect as acceptance in writing to the extent permitted by applicable law.
If the same individual is both the Participant and an Authorized Representative of a Corporate Purchaser, that individual may accept these Terms in both capacities through one clear affirmative acceptance. The acceptance must state that the individual is binding the Corporate Purchaser as its Authorized Representative and is also accepting the Participant provisions in the individual’s personal capacity.
16.11 Headings
Section headings are provided for convenience and do not limit or change the meaning of these Terms.
Final Agreement
Participant Acceptance
By affirmatively accepting these Terms before accessing or participating in a Session, the Participant confirms that:
- The Participant has read, understood, and agreed to the Participant provisions of these Terms
- The Participant meets the eligibility requirements
- The Participant voluntarily chooses to participate
- The Participant understands the nature and format of the Service
- The Participant understands that the Service may be presented as part of Brain Backend Coaching
- The Participant understands that the Service is not medical care, psychological treatment, psychotherapy, diagnosis, therapy, emergency support, or health treatment
- The Participant understands that the Service does not provide conventional advice based coaching during the Core Period
- The Participant understands that no specific experience, effect, improvement, benefit, result, or outcome is guaranteed
- The Participant understands that the Participant remains awake, aware, and able to communicate
- The Participant understands that the Participant may pause or end the Core Period at any time by saying “STOP”
- The Participant accepts responsibility for the Participant’s environment, equipment, eligibility, and voluntary participation
- The Participant understands that payment by an employer or other Corporate Purchaser does not give that entity access to substantive Session content
- The Participant has reviewed and accepted the Privacy Policy
- The Participant has reviewed and accepted the Refund and Rescheduling Policy as it applies to the Participant
Purchaser Acceptance
By affirmatively accepting these Terms, accepting an Order Form, submitting payment, or confirming a purchase, the Purchaser confirms that:
- The Purchaser has read, understood, and agreed to the provisions applicable to the Purchaser
- The Purchaser agrees to pay the stated charges
- The Purchaser understands that purchasing a Session does not guarantee any experience, improvement, employee outcome, business result, or return on investment
- The Purchaser understands that the Participant must independently meet the eligibility requirements and personally accept the Participant provisions
- The Purchaser understands that the Participant controls whether to begin, continue, or end the Session
- The Purchaser understands and accepts the confidentiality limitations in Section 8
- The Purchaser has reviewed and accepted the Refund and Rescheduling Policy as it applies to the Purchaser
- The Purchaser has reviewed the Privacy Policy as it applies to the Purchaser and any Authorized Representative
Corporate Purchaser Acceptance
If the Purchaser is a company or other organization, the individual accepting on its behalf additionally confirms that:
- The individual is an Authorized Representative with authority to bind the Corporate Purchaser
- The Corporate Purchaser has approved the purchase
- The Corporate Purchaser agrees to the applicable Order Form and these Terms
- The Corporate Purchaser understands that payment does not entitle it to attend the Session, obtain substantive Session content from the Company, or control whether the Participant begins or continues the Session
- The Corporate Purchaser understands that these Terms do not require the Participant to disclose substantive Session content to the Corporate Purchaser
- The Corporate Purchaser understands that the Service is not designed or provided as an employee assessment, medical service, psychological evaluation, or guaranteed business intervention
- The Corporate Purchaser understands that a proposed Participant may decline, and that the Corporate Purchaser may designate another proposed Participant before booking confirmation
- The Corporate Purchaser understands that Corporate Session Credits are not refundable solely because a proposed Participant declines or is ineligible
- The Corporate Purchaser understands that one Corporate Session Credit is required for a First Entry and two Corporate Session Credits are required for a Standard Private Entry, unless the accepted Order Form expressly states otherwise
- The Corporate Purchaser understands that the required number of credits is determined by the applicable Participant’s prior completion status
- The Corporate Purchaser understands that each Corporate Session Credit expires 12 months after its applicable payment confirmation unless the accepted Order Form expressly states otherwise
If a Participant, Purchaser, or Authorized Representative does not agree to the provisions applicable to that party, that party must not accept an Order Form, submit payment, confirm a booking, access a Session, or participate in the Service.