Privacy Policy

This Privacy Policy explains how Brain Backend Platform, LLC ("Brain Backend Platform," "we," "us," or "our") collects, uses, discloses, and protects information when you:

This Policy applies to brainbackend.com, explore.brainbackend.com, and any other website operated by Brain Backend Platform that links to this Policy (collectively, the "Websites").

In this Policy, the Websites, Sessions, and related services are collectively referred to as the "Services."

For purposes of this Policy, "Participant" means the individual approved, booked, or invited to personally receive a Session. "Purchaser" means the person or entity that purchases, pays for, or agrees to pay for a Session. "Corporate Purchaser" means a company, employer, partnership, organization, or other legal entity that purchases, pays for, or arranges a Session for a Participant.

Capitalized terms not defined in this Policy, including "Authorized Representative" and "Order Form," have the meanings given in the Terms & Conditions.

By using the Services, you acknowledge the practices described in this Privacy Policy.

We may collect information you provide directly to us, including:

Submitting a website form, question, message, or entry request does not require payment. If you decide to proceed, scheduling and payment information may be collected separately through our service providers.

When you schedule or pay for a Session, including through Cal.com or Stripe, we may receive:

An email address is required to complete the current booking process. Providing a telephone number is optional.

If you voluntarily provide a telephone number through Cal.com, Cal.com and its service providers may use it to send booking-related SMS reminders. We do not use a telephone number provided through Cal.com for marketing text messages unless you separately consent.

If you choose to communicate with us by email or WhatsApp, we may receive and retain information associated with that communication, including your name, email address or mobile telephone number, WhatsApp profile information visible to us, message content, attachments, and the date and time of the communication.

We may use these communications to respond to your questions, continue the written conversation, provide customer support, administer your Session, and maintain appropriate business records.

WhatsApp and its affiliated or supporting service providers may process information under their own terms and privacy practices. Choosing to communicate through WhatsApp is optional. You may contact us by email or through our website form instead.

If a Corporate Purchaser purchases, pays for, or arranges a Session for a Participant, we may collect limited information necessary to administer that purchase, including:

We may retain limited operational information about a Session, such as:

This information may be used to confirm service delivery, administer refunds and rescheduling, respond to disputes, prevent fraud, and maintain business records. We do not retain the substantive reason a Participant says “STOP,” the Participant’s subjective experience, or Session content as Session metadata.

When you visit our Websites, we or our service providers may automatically receive limited technical information, such as:

The information collected depends on your browser settings, location, and the technologies active on the page.

We do not ask you to provide:

We do not conduct background checks.

We do not record, download, export, save, or retain the content of Sessions. When needed for language access, we use Company-approved live captioning or real-time text translation services solely to facilitate live communication during a Session. These may include features built into the approved video conferencing platform or a separate service such as Whisperr. These services process Session audio to generate temporary transcripts, captions, or translations for live viewing. We do not download, copy, export, save, or retain that text after the Session.

We may use collected information to:

Post-session feedback is voluntary.

We may use optional feedback internally to understand and improve the Services. We may also use aggregated or de-identified feedback for general business, research, or marketing purposes.

We will not publicly identify you as the source of feedback or publish an attributable testimonial without separate permission.

Please avoid including identifying, medical, or highly sensitive personal information in optional feedback.

We may disclose information in the following circumstances:

We may provide information to companies that help us operate the Services, including providers of:

These providers receive information only as necessary for the services they perform and handle information under their own terms and privacy practices.

We may allow advertising and measurement partners, including Google, Meta Platforms, Inc., and Reddit, Inc., to collect or receive limited technical and website-activity information through pixels, cookies, tags, and similar technologies.

This information may be used to measure campaign performance, attribute website actions to advertisements, create or measure advertising audiences, and, where permitted, deliver more relevant advertising.

Depending on applicable law, disclosing information for cross-context behavioral advertising may be considered "sharing" or "targeted advertising," even when we do not receive money for it.

We do not intentionally disclose the content of website form responses, Cal.com booking responses, email or WhatsApp messages, Session content, medical or mental-health information, financial account information, or complete payment-card information to advertising partners for these purposes.

When a Corporate Purchaser pays for or arranges a Session, we may provide that Corporate Purchaser with only the limited administrative information reasonably necessary to manage the purchased Service, including:

Payment by a Corporate Purchaser does not give the Corporate Purchaser access to substantive Session content.

We do not disclose any of the following to a Corporate Purchaser without the Participant's prior specific written authorization:

Where applicable law requires Participant authorization before administrative information is disclosed, we will obtain that authorization before disclosure.

A Participant may give specific written authorization for us to share additional information with a Corporate Purchaser. The authorization must identify the information that may be shared and may be withdrawn prospectively by the Participant in writing. We may decline a requested disclosure even if the Participant authorizes it.

We may disclose information if reasonably necessary to:

If Brain Backend Platform is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

We may disclose information when you ask us to do so or give us permission.

We currently use third-party services that may process information in connection with the Services. These may include:

Each provider operates under its own terms and privacy policy. The provider may process information as our service provider or for its own operational, security, compliance, and legal purposes.

Interactions with embedded or linked third-party services may also result in information being sent directly to that provider.

We use Plausible Analytics to understand general website usage.

Plausible does not use cookies or track visitors across unrelated websites. It provides aggregated website statistics without creating persistent individual visitor profiles.

Technical information, including an IP address, may be processed briefly to produce aggregated statistics but is not stored by Plausible as a raw IP address.

If you arrive through a Google advertisement or interact with certain pages, Google Ads and measurement tags that we manage directly or through Google Tag Manager may use cookies or similar technologies to measure whether an advertisement resulted in an action, such as clicking an email or WhatsApp link, submitting a question or entry request, or reaching a confirmation page.

These technologies may recognize a browser or device. They do not directly provide us with your complete payment information or the content of your Session.

Google may process information according to its own privacy policies and account settings.

We use Meta Pixel, provided by Meta Platforms, Inc., to understand whether our advertisements lead to visits or actions on our Websites and to measure and improve our advertising campaigns.

Meta Pixel may use cookies, web beacons, and similar technologies to collect or receive information from our Websites and elsewhere on the Internet. Depending on your settings and the page or action involved, this information may include:

Meta may receive this information whether or not you are logged in to a Meta account. Meta processes this information under its own terms and privacy policies and may use it to provide measurement services and to target and deliver advertisements.

We do not intentionally send Meta Pixel the content of website form responses, Cal.com booking responses, email or WhatsApp messages, Session content, medical or mental-health information, financial account information, or complete payment-card information.

This restriction concerns Meta Pixel. It does not mean that WhatsApp itself receives no information when a person voluntarily uses WhatsApp.

We use the Reddit Pixel, provided by Reddit, Inc., to understand whether Reddit advertisements lead to visits or actions on our Websites and to measure and improve our advertising campaigns.

The Reddit Pixel may use cookies and similar technologies to collect or receive limited technical and website-activity information, such as:

Reddit may process this information under its own terms and privacy policy for advertising measurement, attribution, audience measurement, and, where permitted, advertising delivery.

We do not intentionally send Reddit the content of website form responses, Cal.com booking responses, email or WhatsApp messages, Session content, medical or mental-health information, financial account information, or complete payment-card information through the Reddit Pixel.

Cal.com may use cookies or similar technologies to:

Cal.com controls the cookies and technologies used on its own domain and in any Cal.com scheduling interface. Cal.com may process booking and technical information under its own terms and privacy policy.

Our Websites may use browser local storage to remember a display preference, such as a light or dark theme. This preference remains on your device and is not used for advertising or cross-site tracking.

Our Websites do not currently change their tracking behavior in response to browser “Do Not Track” (DNT) signals.

As described above, third-party advertising providers may collect information about your online activities over time and across different websites when you use our Websites.

You may control or disable cookies through your browser settings. Disabling cookies may limit advertising measurement and may cause certain Cal.com scheduling features to function improperly.

Where applicable, you may also exercise privacy choices through the settings made available by the relevant service provider.

You may also manage how Meta uses activity received from other websites and businesses through Meta's activity controls and review interest-based advertising choices through the Digital Advertising Alliance.

You may manage certain Reddit advertising preferences through Reddit's Privacy Settings.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention depends on the type of information and why it was collected. For example:

We may retain the administrative, transaction, communication, feedback, and technical records described in this Policy longer when required by law, reasonably necessary to resolve a dispute, or needed to establish, exercise, or defend legal claims. This does not mean that we record Sessions or create saved Session transcripts.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

We do not record, download, export, save, or retain the content of a Session. Temporary transcripts, captions, or translations may be generated solely for live communication as described below, but we do not save or retain them after the Session. We do not create or retain:

Google Meet or another approved conferencing provider may process technical connection data, attendance information, device information, or other operational metadata under its own privacy practices.

When needed for language access, we use Company-approved live captioning or real-time text translation services, including Whisperr, solely to facilitate live communication during the Session, including the closing discussion. These services process Session audio to generate temporary transcripts, captions, or translations. Captured audio and generated text may be transmitted to and processed by the captioning or translation provider and its speech recognition or translation providers.

When a shared translation room or link is used, people with access to that room or link can view the live text. We provide the room link only to the Participant and Company personnel involved in providing the Session. Participants must not forward the link or share access with others.

We keep cloud transcript storage disabled and do not download, copy, export, save, or retain Session transcripts, captions, or translations. We stop audio capture and live translation when they are no longer needed for communication during the Session. Providers may separately process technical and usage information under their own privacy policies.

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information. These safeguards may include:

However, no website, communication system, or storage method can be guaranteed to be completely secure.

If we become aware of a data breach affecting personal information, we will provide notifications where required by applicable law.

Brain Backend Platform is a United States company.

If you access the Services from outside the United States, your information may be processed or stored in the United States or in other countries where our service providers operate.

Privacy and data-protection laws in those countries may differ from those in your location. Where required, we take reasonable steps to use legally recognized safeguards for international transfers.

Depending on your location and applicable law, you may have the right to:

These rights are not absolute. Certain information may be exempt from a request, or we may need to retain information to comply with law, maintain transaction records, prevent fraud, resolve disputes, or defend legal claims.

To submit a privacy request, contact us at legal@brainbackend.com.

We may ask for information reasonably necessary to verify your identity and protect against fraudulent requests. Where permitted by law, an authorized agent may submit a request on your behalf, but we may require verification of the agent's authority.

We will respond within the period required by applicable law.

The Services are available only to individuals aged 20 or older.

We do not knowingly accept website form submissions or entry requests from, or provide Sessions to, anyone under 20.

If we learn that personal information was submitted through a website form or entry request by a person under 20, we will take reasonable steps to delete it. If you believe that a person under 20 has submitted personal information, please contact us at legal@brainbackend.com.

We may update this Privacy Policy to reflect changes in our Services, practices, technologies, service providers, or legal obligations.

When we make changes, we will update the "Last Updated" date at the top of this page. If a change materially affects how we use previously collected personal information, we will provide additional notice where required by law.

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact: