Privacy Policy

This Privacy Policy describes what information we collect, how we use it, and the choices available to you when you use our website or book a session.

Information Collected

We collect:

• Name
• Email address
• Booking details
• Payment confirmation (via Stripe)
• Voluntary anonymous feedback

We do not collect or store medical or health data.

We do not record or store the content of your Session. No audio, video, screen recordings, screenshots, or any form of imagery are captured or retained.

We do not conduct background checks.

Payment information is processed securely by Stripe and is not stored by us.

Our Services are intended for individuals aged 20 and older. We do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

Use of Information

We use collected information solely to:

• Provide Sessions
• Manage bookings
• Send service communications
• Improve service quality
• Anonymous feedback may be used for marketing purposes without identifying information

Any descriptions you voluntarily share about your experience are entirely optional and are treated as general feedback.

Third-Party Services

We use the following third-party services to operate our business. Each service has its own privacy practices, governed by their respective privacy policies:

• Stripe — payment processing
• Calendly — booking management, automated booking confirmations, and 24-hour reminder emails
• Google Meet — video conferencing platform used to conduct Sessions
• Google Forms — anonymous post-session feedback
• Google Ads (via Google Tag Manager) — advertising conversion measurement
• Plausible Analytics — privacy-focused website analytics (no cookies, no personal data collected)
• Netlify — website hosting

Service-related emails (such as the 24-hour reminder) may be sent through Calendly using the address tzuhan.w@brainbackend.com.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill booking obligations, comply with legal requirements, and resolve disputes.

Booking and transaction records may be retained for accounting, tax, and legal compliance purposes.

Anonymous feedback, if collected, may be retained indefinitely.

We do not retain audio or video recordings of Sessions, as no recordings are created. To prevent fraud and verify service delivery, basic session metadata (such as session date, time, and join/leave timestamps) may be retained for dispute-resolution purposes. No audio or video content is ever recorded or stored.

Data Security

We take reasonable administrative and technical measures to protect your personal information. However, no system can be guaranteed to be completely secure.

In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities in accordance with applicable law.

Your Privacy Rights

Depending on your location (including the United States, the European Economic Area, the United Kingdom, or other jurisdictions), you may have certain data protection rights:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Request data portability (receive your data in a structured, machine-readable format)
• Object to processing of your personal data
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with a supervisory authority in your jurisdiction
• Not be discriminated against for exercising your rights (California residents)

To exercise these rights, please contact us using the information below.

We may require identity verification before processing certain requests.

Privacy Contact

If you have any questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Cookies & Tracking Technologies

Our website uses minimal tracking technologies. We do not use cookie banners because our primary analytics tool does not require cookies or collect personal data.

Analytics. We use Plausible Analytics to understand how visitors use our website. Plausible is a privacy-focused analytics service that does not use cookies, does not collect personal data, and does not track visitors across websites. No identifiers are stored on your device.

Advertising measurement. When you arrive at our website by clicking a Google advertisement, Google Ads may set first-party cookies on your browser to measure whether the advertisement led to a meaningful action (such as visiting our booking page). These cookies do not identify you personally. They are used solely to evaluate the effectiveness of our advertising.

Booking embed. Our booking page embeds the Calendly scheduler. When you interact with the embedded scheduler, Calendly may set cookies on its own domain (calendly.com) to maintain booking state and remember preferences such as your time zone. These cookies are governed by Calendly's own privacy policy and are independent of this website.

We do not sell personal data.

You may control or disable cookies through your browser settings. Disabling cookies will not affect your ability to use our website or book a Session.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Delaware, United States.