Refund & Rescheduling Policy
This policy explains how cancellations, refunds, and rescheduling requests are handled for Sessions booked through Brain Backend Platform, LLC.
All time calculations are based on the scheduled session start time shown in your booking confirmation email.
24-Hour Cancellation Policy
You may cancel within 24 hours of payment for a refund.
Refunds will be issued minus non-refundable payment processing fees.
Payment processing fees are not refundable under any circumstances.
The 24-hour period begins at the time of payment confirmation.
No Refund After 24 Hours
Payments become non-refundable 24 hours after payment confirmation.
No refunds will be issued after a Session has been completed.
Rescheduling Policy
You may reschedule your Session once if requested at least 48 hours before the scheduled start time.
All time calculations are based on the scheduled session start time as stated in your booking confirmation email.
Rescheduling requests made within 48 hours of the scheduled start time may be denied.
Failure to attend a scheduled Session (No-Show) is considered a completed Session and is not eligible for refund or rescheduling.
Company Cancellation
If the Company cancels a scheduled Session for any reason, you will be offered either:
- A full refund (including payment processing fees), or
- The option to reschedule at no additional cost.
The Company shall not be liable for any additional expenses, losses, or indirect damages arising from such cancellation.