Refund & Rescheduling Policy

This Policy explains how cancellations, refunds, rescheduling requests, and Corporate Session Credits are handled by Brain Backend Platform, LLC.

For an ACH or wire payment, “payment confirmation time” means the time cleared funds in the full invoiced amount are credited to the Company’s designated account. For an unconfirmed Corporate Session Credit, refund eligibility is based on the payment confirmation time as provided below.

For purposes of this Policy:

Capitalized terms not defined in this Policy have the meanings given in the Terms & Conditions.

The standard two-condition refund formula in the Refund Eligibility section applies once a Session has been confirmed. An unconfirmed Corporate Session Credit is governed by the separate rule stated in the Corporate Session Credits and Participant Substitution subsection.

For a confirmed Session, a refund is available only when both of the following conditions are met simultaneously:

For a Session paid for by the Participant, the Participant as Purchaser may request an eligible refund.

For a Session paid for by a Corporate Purchaser, the Corporate Purchaser or its Authorized Representative may request an eligible refund.

A Participant who is not the Purchaser may cancel, decline, or notify the Company that the Participant will not participate, but may not direct the Company to issue or redirect the Corporate Purchaser's funds.

Any approved refund will be issued to the original Purchaser through the original payment method or another method agreed in writing with the original Purchaser.

Before a Session is confirmed, a Corporate Purchaser holding one or more unconfirmed Corporate Session Credits may request a refund only within 72 hours after the applicable payment confirmation. The requirement that the Session be more than 24 hours away does not apply because no Session start time has yet been confirmed.

After the 72 hour period, the unconfirmed Corporate Session Credits are non-refundable but remain usable by the Corporate Purchaser toward Sessions for eligible and approved Participants until the applicable credits expire.

For a confirmed Session, except as expressly provided in the Company-Initiated Cancellation section, an accepted Order Form that expressly states a different refund or rescheduling rule, or applicable law, no refund will be issued if either condition is not met.

If a confirmed Session uses multiple Corporate Session Credits with different payment confirmation times, the 72 hour condition must be satisfied separately for every credit used for that Session. If any credit used for the Session does not satisfy that condition, the Session is not eligible for a Purchaser-requested cash refund, except as expressly provided in the Company-Initiated Cancellation section, an accepted Order Form that expressly states a different refund rule, or applicable law.

Except for the specific exceptions stated in this Policy, an accepted Order Form that expressly states a different refund or rescheduling rule, or applicable law, refund decisions are based on the applicable time-based conditions above. Refunds are not evaluated based on personal satisfaction, the intensity of what the Participant perceived, or whether the experience matched expectations.

A Corporate Purchaser may purchase one or more Corporate Session Credits before Participants are finally designated or have accepted the Participant provisions of the Terms & Conditions. Payment does not bind a proposed Participant, require that person to participate, or create a confirmed Session.

If a proposed Participant declines, is determined to be ineligible, is not approved by the Company, or does not accept the Participant provisions before booking confirmation, the Corporate Purchaser may designate another proposed Participant.

Each proposed Participant must independently satisfy all request, eligibility, acceptance, and participation requirements. Each designation requires the Company's approval.

One Corporate Session Credit is required for a First Entry, and two Corporate Session Credits are required for a Standard Private Entry, unless an accepted Order Form expressly states otherwise. The required number of credits is determined by the applicable Participant's prior completion status.

No refund is owed solely because a proposed Participant declines, is ineligible, is not approved, or does not accept the Participant provisions. The amount paid remains available as one or more unexpired Corporate Session Credits that the Corporate Purchaser may use toward Sessions for eligible and approved Participants.

Unless an accepted Order Form expressly states another period, each Corporate Session Credit expires 12 months after the payment confirmation applicable to that credit. After expiration, an unused Corporate Session Credit is non-refundable except where applicable law requires otherwise.

Before booking confirmation, the Corporate Purchaser may request a refund only within 72 hours after the applicable payment confirmation, subject to nonrecoverable payment processing fees. After booking confirmation, the standard refund and rescheduling conditions in this Policy apply.

The table below illustrates how the refund conditions apply to confirmed Sessions and unconfirmed Corporate Session Credits. It does not address Company-Initiated Cancellation, an accepted Order Form that expressly states a different refund or rescheduling rule, or rights required by applicable law.

The examples below illustrate how the Corporate Session Credits and Participant Substitution subsection applies before a Session is confirmed.

Except as expressly provided in the Company-Initiated Cancellation section, an accepted Order Form that expressly states a different refund or rescheduling rule, or applicable law, the following situations are not eligible for a refund:

Designating or substituting a proposed Participant before booking confirmation is not a rescheduling request. It does not reset any payment date, change the number of Corporate Session Credits required for the applicable Participant, extend any applicable Corporate Session Credit expiration date, or create a refund right.

After booking confirmation, the Participant or Purchaser may request one reschedule, free of charge, provided the request is submitted more than 24 hours before the scheduled Session start time.

Rescheduling does not change the identity of the original Purchaser or give a Participant who is not the Purchaser a right to receive or redirect a refund.

If Brain Backend Platform, LLC cancels a confirmed Session for an operational reason within the Company's reasonable control, the original Purchaser will be offered:

This section does not apply when the Company refuses, postpones, discontinues, or terminates a Session because of Participant or Purchaser conduct, impairment, false information, ineligibility, nonpayment, violation of the Terms & Conditions, Participant-side technical or environmental conditions, or an event governed by the Force Majeure section of the Terms & Conditions.

The Company will not be liable for additional expenses, losses, or indirect damages arising from a Company-initiated cancellation, except where applicable law requires otherwise.

This Refund & Rescheduling Policy is the primary basis used to determine whether a cancellation, refund, or rescheduling request can be granted.

However, an Order Form issued by the Company and accepted by a Corporate Purchaser may expressly state a different refund or rescheduling rule for that specific corporate purchase. If an accepted Order Form does not expressly state a different rule, this Policy controls refund and rescheduling issues.

If information on the website, FAQ, emails, marketing materials, or booking pages differs from this Policy, this Policy controls unless an accepted Order Form expressly states a different rule for the specific corporate purchase.

No verbal statement, informal communication, or general description of the Session modifies the refund or rescheduling conditions unless the Company expressly confirms the modification in writing.

Nothing in this Policy limits any non-waivable consumer right under applicable law.