Refund & Rescheduling Policy
This policy explains how cancellations, refunds, and rescheduling requests are handled for Sessions booked through Brain Backend Platform, LLC.
All time references are based on: (1) the payment confirmation time, and (2) the scheduled Session start time shown in your booking confirmation email.
Refund Eligibility
A refund is available only when both of the following conditions are met simultaneously:
- You request cancellation within 72 hours of your payment being processed, AND
- Your Session is scheduled to begin more than 24 hours from the time of your cancellation request.
Refund eligibility = (within 72 hours of payment) AND (more than 24 hours before Session start).
If either condition is not met, no refund will be issued.
Note: Payment processing fees charged by Stripe are non-refundable under any circumstances.
Refund decisions are based solely on the time-based conditions above. Because the Session is experiential and subjective in nature, refunds are not evaluated based on personal satisfaction, the intensity of what you perceived, or whether the experience matched your expectations.
Quick Reference Examples
The table below illustrates how the policy applies in common scenarios.
| Scenario | Refundable? | Reason |
|---|---|---|
| Paid 10 hrs ago · Session in 30 hrs | ✔ Yes | Both conditions met |
| Paid 10 hrs ago · Session in 20 hrs | ✘ No | Session starts within 24 hrs |
| Paid 50 hrs ago · Session in 40 hrs | ✔ Yes | Both conditions met |
| Paid 50 hrs ago · Session in 10 hrs | ✘ No | Session starts within 24 hrs |
| Paid 100 hrs ago · Session in 48 hrs | ✘ No | More than 72 hrs since payment |
Non-Refundable Situations
- Cancellation requested more than 72 hours after payment confirmation
- Cancellation requested within 24 hours of the scheduled Session start time
- Session has already been completed
- No-show: failure to attend a scheduled Session is treated as a completed Session
- Dissatisfaction with the subjective nature of the Session, including (for example) feeling that “nothing happened,” that the experience was weaker than expected, or that the outcome did not match personal expectations.
Rescheduling Policy
You may reschedule your Session once, free of charge, provided your request is submitted more than 24 hours before the scheduled Session start time.
- Rescheduling requests made within 24 hours of the Session start time will not be accepted.
- No-shows are not eligible for rescheduling.
Only one reschedule per booking is permitted.
Rescheduling does not reset or extend refund eligibility. All refund requests are evaluated based on the original payment time and the originally scheduled Session start time.
Company-Initiated Cancellation
If Brain Backend Platform, LLC cancels a scheduled Session for any reason, you will be offered:
- A full refund (including payment processing fees), or
- The option to reschedule at no additional cost.
The Company shall not be liable for any additional expenses, losses, or indirect damages arising from such cancellation.
Interpretation & Priority of This Policy
This Refund & Rescheduling Policy is the sole basis used to determine whether a cancellation, refund, or reschedule can be granted. If any information on our website, FAQ, emails, marketing materials, or booking pages appears to differ from this Policy, the terms stated here will take priority.
No verbal statements, informal communication, or general descriptions of the Session modify the specific refund and rescheduling conditions stated in this Policy unless we explicitly confirm otherwise in writing.
Nothing in this Policy is intended to limit any non-waivable consumer rights you may have under the laws of your jurisdiction.